Security Information
E-Mail Scam Awareness- 11/28/2011
While the holiday season is the time of the year for shopping and sharing, it's also the time for online fraud and scams. Shopping and phishing scams, viruses and malware can turn good cheer into frustration with the click of a mouse.
E-mail scams may include these solicitations:
• Requests for upfront shipping fees before receiving an unsolicited package;
• Requests for "charitable contributions" from illegitimate sources;
• Fake anti-virus software offers ("scareware");
• Fake social media "contests" and "promotions" for gift cards or free iPads;
• Holiday "job offers" and travel scams offering free cruises; and
• Holiday e-cards from unnamed "friends" and relatives.
Many financial-related phishing e-mails are designed to appear oriented as "verification of account information" emails that look like official communications from financial institutions, according to the Texas Credit Union League (Lone Star Leaguer Nov. 22). In the emails, receivers are solicited to "click a link" where they will be prompted to verify their account information, such as name and account number. While most consumers will ignore these e-mails, it only takes one click to make it worthwhile to the fraudster.
Debit/ATM Card Fraud 5/23/2011
Some QCU Members were among those whose Debit/ATM cards may be at risk due to a breach at a third party vendor. Our affected Members have been identified and contacted by a QCU MSR. As a matter of policy, all compromised cards have been revoked and replacement cards are being issued. These Members will also receive a letter in the mail with specific details and instructions. Keep in mind, the third party vendor experienced the data/personal information loss, not Quincy Credit Union. California is currently blocked for Debit/ATM transactions, as all of the fraud experienced by our Members thus far has occurred in that state. If you have unauthorized transactions on your account please call 617-479-5558 ext 141 and notify us with your Name, amounts and a day time phone number where you can be reached.
Foreign ATM Access 4/22/2011
Some Members traveling outside the Continental U.S. are having difficulties with their ATM/Debit cards. Please try to access an ATM Terminal displaying either VISA or NYCE/SUM logos for the time being.
California Blocked for QCU Plastics 12/21/2010
Please note that QCU has blocked purchases/transactions on both QCU Debit Cards and Credit Cards that originate/process through California. Members are instructed to contact Member Service, 617-479-5558 press 2 for assistance when traveling to California.
Debit/Credit Card Phone Scam 9/29/2010
Please be aware of a recent Telephone Scam targeting both QCU Members and non-members. An automated voice identifies the call as being from Quincy Credit Union. The call states that "your card" has been "deactivated" and it instructs you to push a one or two to remedy the situation. If the recipient pushes a number to proceed, a person comes on the line and asks for information such as Social Security number and account number. We are cautioning Members to hang up and not give out any information.
Remember – A QCU employee will never ask you to provide debit or credit card numbers, or private personal information like Social Security number and account numbers.
If there is ever a question regarding this type of phone call always contact your financial institution first.
Credit And Debit Restricted Use Statement:
For our Members protection against identity theft and fraud, QCU credit and debit card use is restricted in several countries and U.S. States. Please contact the credit union prior to travel to ensure card access while away. View the blocked countries listing under "Useful Links" on this page.
To provide further fraud protection, credit and debit card purchases at gasoline stations, whether automated or attended, will be limited to four in a 24 hour period, and all purchases made in person at drug stores and pharmacies outside Massachusetts will be restricted to no more than $250.00 a day. Please contact the credit union 617-479-5558 if you require assistance.
Lost or Stolen Card Toll Free Number: 1-866-853-1294
Wire Transfer Restrictions
Wire transfer fraud is prevalent in today’s financial environment. To protect Member assets, QCU has instituted some controls in order to assist in identifying fraudulent requests. Additional information or requests may be required during the wire transfer process.
Phishing Scams
If you receive an e-mail claiming to be from QCU or any financial institution, do not give out any personal information or click on any links. These are Phishing Scams. Delete the e-mail immediately. Contact your financial institution if you have any questions or concerns. Remember-QCU will never ask you for your personal information via e-mail, phone or any other communicaion channel.
