Security Information

Holiday Shopping Cyber Tips 

The holidays are right around the corner and that means food, fun, parties, and lots of online shopping. Online shopping can be a great solution, allowing you to find the perfect gift and saving time, but it can also end with identity theft, malware, and other cyber unpleasantness. Rather than letting it ruin your holiday season, you can take a few simple security precautions to help reduce the chances of being a cyber victim.


When purchasing online this holiday season – and all year long – keep these tips in mid to help minimize your risk:

  1. Do not use public computers or public wireless Internet access for your online shopping.
  2. Secure your computer and mobile devices. 
  3. Use strong passwords.
  4. Know your online shopping merchants.
  5. Do not respond to pop-ups.
  6. Do not auto-save your personal information.
  7. Use common sense to avoid scams.
  8. Review privacy policies.

What to do if you encounter problems with an online shopping site:

Contact the seller or the site operator directly to resolve any issues. You may also contact the following:

Excerpt from Bank Security Information Education  


Tips to stay safe this school year

Malicious cyber activity affects students in a variety of ways, ranging from malware and scams to cyber bullying. Fortunately, there are a few simple steps you can take to keep you, your kids, and your devices protected from the latest threats. Here are some cybersecurity tips for staying safe for the new school year:


Keep Software Up-to-Date. Be sure to keep the operating system, browser software, and apps fully updated with patches. Even new machines can have out-of-date software that leaves you at risk. Use automatic updates to ensure you’re using the most secure version of the software that is available. Also, review the privacy settings - when an app is updated, it may change your settings!
• Configure Your Device and Apps with Security in Mind. The “out-of-the-box” configurations of many devices and apps are default settings often geared more toward ease-of-use than security or protecting your information. Enable security settings on your device, and as you install software and apps, pay particular attention to those that control information sharing.
• Malware Protection. Make sure to have antivirus with anti-phishing support installed on all devices (desktops, laptops, tablets, etc.). Set it to update automatically and run virus scans at least once a week. Since malware today is increasingly sophisticated and can avoid detection by antivirus software, also consider installing script-blocking and/or ad-blocking browser plugins.
• Consider Comprehensive Internet Security. Consider using a comprehensive Internet security software in order to better keep your device safe. Most Internet security software suites offer parental controls, which are great for managing applications that can be downloaded and the time spent on the device, while making sure students are communicating with friends on social networks in a safe way. Be sure to have and turn on personal firewall software.
• Practice Safe Computer Usage. Use trusted apps and only browse to trusted websites. Malware is often hidden in apps that trick you into downloading them or in fake websites that lure you in with interesting pictures or stories! Make sure everyone who uses the device takes the same precautions.
• Think Before Sharing. It’s easy to over share online. Be careful about divulging personal information – like school names, team names, home addresses, and telephone numbers. Have your kids use safe search tools such as Google’s
• Be a Smart Network User. Don’t access personal or financial information over unsecured public WiFi networks such as the free WiFi in coffee shops, bookstores, hotels, and schools, as this data can be easily “sniffed” (a.k.a. viewed) by others. Instead, consider using your smartphone’s more secure cellular signal to surf the Web, and if you have other devices, “tether” them to your phone instead of using an open and unsecure WiFi.
• Be on Guard for Phishing. Don’t open email attachments from untrusted sources. You may be expecting emails from group members or teachers, but use caution when opening any attachments. If you are not expecting an email or it just doesn’t look right, don’t open it. It could be a phishing attempt.
• Use Strong Passwords. To ensure a strong password, make sure you use a complex and unique password for each account/system. Use passwords that are at least 10 characters long, and contain upper and lowercase letters, numbers and symbols.

• Guard Against Physical Access. A key problem for students continues to be the general lack of privacy and personal space they have at school. Whether it’s a shared living space, crowded workspace, or the general communal environment of a college campus, they’re constantly exposing their devices to access by others. Be aware of your surroundings and keep your computing devices with you or locked in a safe place.

• Backup Your Data. Saving important data is important given the growing risk of “ransomware” infections. Ransomware is a type of malware that locks up a person’s files until the victim pays a ransom to the hacker. It is prudent to back up often, using both a physical storage device like a flash drive or external hard drive and a cloud-based account.

• Don’t Jailbreak/Root Your Device. Jailbreaking a device is when you gain “root” access to the device, which means that you disable the manufacturer and operating system protections so that you can access areas you were not intended to have access to. This access can allow you to have greater functionality but also reduces the security on the device, making it more likely that you will be infected with malware. Jailbreaking your device puts you at a greater risk of getting hacked, and makes the device more susceptible to malware, malicious apps and sensitive information disclosure. It is best not to jailbreak your devices.


Cyber Security Awareness Tips

Tip 1: Security is everyone's responsibility become part of the human firewall on your personal computer and at work.

Tip 2: Avoiding scams. Be suspicious of unsolicited phone calls, visits, or email messages and do not provide personal information or information about your organization. If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information.

Tip 3: Make sure to have security software installed and up to date with a current subscription. Remember there are thousands of new malware variants every day.

Tip 4: Back up data and scan systems regularly. It's important to back-up your information so that you can retrieve it in a worst case scenario.

Tip 5: Limit the amount of personal information you post. Do not post information that would make you vulnerable, such as your address or information about your daily routine.

Tip 6: Be smart about using your devices. Don't use your mobile device to store important and sensitive personal information or other information that personally identifies you.


Security Information Videos

Phishing: Don't take the bait!

Identity Theft: Protect Yourself!

Internet Fraud: If it sounds too good to be true, it probably is

Social Media: Be Careful Who You Trust

Play it Safe with Portable Devices


Security is a hot topic in the news and it's critically important. QCU places the highest value on respecting and protecting the security of our Member's data and transactions. To help keep our Members educated, we are pleased to provide five short videos on our website for our Members to review and keep current with the latest security practices.

Remember – A QCU employee will never ask you to provide debit or credit card numbers, or private personal information like Social Security number and account numbers. If there is ever a question regarding this type of phone call always contact your financial institution first.



Notice for your information.


VISA Credit Card Restricted Use Statement

For our Members protection against identity theft and fraud, QCU credit card use is restricted in select countries outside the U.S. Please contact the credit union at (617) 479-5558 prior to travel to ensure card access while away, or if you require assistance. Please note, it is illegal to use  your QCU credit card for the purposes of internet gambling.

Lost or Stolen Card Toll Free Number: 1-800-472-3272


VISA Debit Card/ATM Restricted Use Statement

For our Members protection against identity theft and fraud, QCU debit card use is restricted in several countries and U.S. states. Please contact the credit union at (617) 479-5558 prior to travel to ensure card access while away, or if you require assistance. Please note, it is illegal to use  your QCU debit card for the purposes of internet gambling.


Lost or Stolen Debit Card/ATM Card  Toll Free Number: 1-800-528-2273

International: 1-812-647-9794


Wire Transfer Restrictions

Wire transfer fraud is prevalent in today’s financial environment. To protect Member assets, QCU has instituted some controls in order to assist in identifying fraudulent requests. Additional information or requests may be required during the wire transfer process.


Phishing Scams

If you receive an e-mail claiming to be from QCU or any financial institution, do not give out any personal information or click on any links. These are Phishing Scams. Delete the e-mail immediately. Contact your financial institution if you have any questions or concerns. Remember-QCU will never ask you for your personal information via e-mail, phone or any other communication channel.



Corporate Account Takeover is a growing form of electronic crime where thieves typically use some form of malware, or malicious software, to obtain login credentials to corporate online banking accounts and fraudulently transfer funds from the accounts.  Another means fraudsters commonly employ is phishing, masquerading as a trustworthy entity in an electronic communication or through social engineering to gain access to your sensitive information. Learn more



Quincy Credit Union 100 Quincy Avenue Quincy, MA 02169 Email Phone: (617) 479-5558 Fax: (617) 479-1209
519 Columbian Street Weymouth, MA 02190 Email Phone: (781) 340-7117 Fax: (781) 340-7199 Toll Free: (866) 479-5558

QCU offers financial products and services to individuals who live or work in Norfolk and Plymouth Counties and Dorchester, as well as their families. A $5.00 Primary Share Account is required for Membership. Quincy Credit Union NMLS ID # 407326.