A personal record you have with a credit union or bank that holds your money — like a checking account, savings account, or CD.

The amount of money currently in your account. Some recent deposits may be temporarily unavailable while they process.

Bank: A for-profit financial institution owned by shareholders.
Credit Union: A not-for-profit, member-owned financial institution where profits are returned to members through better rates and lower fees.

A member-owned financial institution that serves a specific community or group and focuses on helping members, not maximizing profit.

A number between 300–850 that helps lenders decide how likely you are to repay borrowed money. It’s based on factors like payment history, amounts owed, and length of credit history.

When your paycheck, benefits, or other income are deposited straight into your account — safely and often faster than paper checks.

A charge for a specific service, such as using an out-of-network ATM or requesting a wire transfer.

An organization that provides money-related services, like banks, credit unions, and lenders.

Someone who has joined a credit union and owns a small share of it — giving them access to accounts, loans, and member-focused benefits.

Replacing an existing loan with a new one — often to lower your interest rate, reduce your monthly payment, or change the loan term.

(Automated Teller Machine) — A self-service machine where you can withdraw or deposit cash, check balances, and more without visiting a branch.

(Interactive Teller Machine) — An ATM-style machine with live video teller support, letting you complete more transactions without going inside a branch.

Your everyday money hub for debit card purchases, paying bills, and moving money between accounts.

Open Totally Free Checking

A card linked to your checking account that pulls money directly from your available balance when you make purchases or ATM withdrawals.

Adding money to your account — through cash, a check, direct deposit, or an electronic transfer.

When a transaction is larger than your available balance. Coverage and fees depend on your account type and whether you’ve opted in to overdraft services.

See Overdraft Protection Options

Taking money out of your account — at an ATM, with a teller, or by transferring funds.

A free service through online or mobile banking that lets you pay bills electronically from your checking account — no checks or stamps needed.

A feature that allows you to deposit checks using your smartphone by taking photos of the front and back, without visiting a branch.

Your required savings account at QCU. A $5 minimum balance keeps your membership active and gives you access to all credit union products and services.

Learn about QCU Membership

A savings account that may earn higher dividends as your balance grows, while still allowing limited monthly withdrawals.

A savings account where you deposit a fixed amount for a set period of time at a guaranteed APY. Early withdrawal penalties may apply if funds are accessed before maturity.

Check out our CD Special

The earnings paid on credit union savings accounts. Dividends are similar to interest but reflect that credit unions are member-owned, not-for-profit institutions.

The total amount you can earn on a savings account in one year, including compound dividends. APY makes it easier to compare savings options.

The lowest amount of money required to keep an account open or earn dividends, depending on the account type.

A fee or reduction in earnings charged when money is taken out of a CD before the end of its agreed-upon term.

A home loan with an interest rate and monthly principal and interest payment that stay the same for the entire loan term.

View Mortgages

A home loan with an interest rate that starts fixed for an initial period, then adjusts over time based on market conditions.

View Mortgages

A revolving line of credit secured by your home’s equity. You can borrow, repay, and borrow again as needed, typically with a variable interest rate.

Get started with a HELOC

A one-time lump sum borrowed against your home’s equity, with a fixed interest rate and predictable monthly payments.

Learn about Home Equity Loans

The upfront amount you pay toward the purchase of a home. It’s usually a percentage of the purchase price and helps reduce the amount you need to borrow.

Fees paid at the end of the home-buying or refinancing process, such as appraisal, title, and legal costs.

A separate account used to hold funds for property taxes and homeowners insurance, which are paid on your behalf when due.

The ability to borrow money now and repay it later, usually with interest. Credit is commonly used through loans and credit cards.

A revolving line of credit that lets you borrow up to a set limit, make purchases, and repay some or all of the balance each month.

Compare Credit Cards

Moving credit card debt from one card to another — often to take advantage of a lower interest rate and simplify payments.

See Balance Transfer Offer

A set amount of money you borrow and repay over a fixed period of time, usually with consistent monthly payments.

Money borrowed to purchase a new or used vehicle, typically with a fixed interest rate and a set repayment term.

Apply for an Auto Loan

A loan for almost any purpose — such as consolidating debt, covering home projects, or handling unexpected expenses — with fixed payments over time.

Explore Personal Loans

The total yearly cost of borrowing money, including interest and certain fees. APR makes it easier to compare loan and credit card offers.

Combining multiple debts into one loan or payment — often to lower interest rates, simplify monthly bills, or pay off debt faster.

A secured loan is backed by collateral, like a car or home. An unsecured loan isn’t tied to collateral and is approved based on creditworthiness.

A monthly summary of your account activity, including deposits, withdrawals, and balances. Available as a paper statement or paperless eStatement.

Sign up for eStatements

Any activity that affects your account balance, such as deposits, withdrawals, purchases, transfers, or fees.

A transaction that has been authorized but hasn’t fully processed yet. It may temporarily reduce your available balance until it posts.

Moving money between accounts — either within QCU or to and from another financial institution. Transfer timing can vary depending on the method used.

Use Mobile Banking to Transfer

An electronic transfer made through the Automated Clearing House (ACH) network. Common examples include direct deposit, bill payments, and recurring transfers.

A broad term for moving money electronically between accounts, including ACH transfers, debit card payments, and online transfers.